AI consulting, led by a practitioner

Enterprise-grade AI for the business you actually run.

I've shipped contact-center and automation AI for Fortune 500 clients at Verint, Nuance, and ENACOMM. Now I bring that same playbook — right-sized, measurable, and without the enterprise price tag — to growing businesses.

Book a free 30-min consult See how we work

Previously shipped AI at

VerintNuanceENACOMM

Kenneth Arakelian

Founder & Principal Consultant

Who We Are

LocusArc.AI is led by Kenneth Arakelian, a product executive with 20+ years building and scaling AI-powered contact center and automation solutions for Fortune 500 companies at Verint, Nuance Communications, and ENACOMM.

Ken has led the launch of products now used by some of the largest enterprises in the world — from real-time agent augmentation bots to conversational AI platforms to payment gateways. Now, he's bringing that same caliber of expertise to small and medium-sized businesses that are ready to use AI as a competitive advantage.

This isn't theoretical. We've built and shipped AI products that handle millions of interactions at enterprise scale. We bring that hard-won experience to your business — right-sized and practical.

Why LocusArc.AI

Enterprise Pedigree, SMB Focus

Solutions built on the same principles used by Fortune 500 — adapted for your scale and budget.

Practitioner, Not Just Advisor

We've built and shipped AI products used by millions — we don't just recommend, we deliver.

Human-Centric Approach

AI that augments your team, not replaces them — your people get better, not sidelined.

Vendor-Neutral Guidance

We recommend the right tools for your needs, not the ones that pay us referral fees.

Measurable Outcomes

Every engagement is tied to KPIs you care about — cost savings, speed, quality, revenue.

We Teach You to Fish

We don't create dependency — we transfer knowledge so your team can own, evolve, and expand AI on their own.

What We Do

Three focus areas where AI delivers the fastest, most measurable ROI.

Customer Service AI

Your customers expect fast, accurate answers — day or night. We implement AI that delivers.

Intelligent Chatbots & Virtual Assistants — Handle common questions 24/7, escalate complex issues to your team with full context
AI-Assisted Agent Support — Real-time suggestions, automatic wrap-up summaries, and quality coaching so your team resolves issues faster
Smart Ticket Routing & Triage — Automatically categorize, prioritize, and route inquiries to the right person
Self-Service Knowledge Bases — AI that learns from your documentation and gives customers instant, accurate answers

Process Automation

Your team shouldn't spend hours on work a machine can do in seconds.

Document Processing — Extract, organize, and route data from invoices, forms, contracts, and emails automatically
Workflow Automation — Connect your existing tools so information flows between systems without copy-paste
Automated Reporting — Real-time dashboards and summaries that replace manual spreadsheet work
Payment & Transaction Processing — Streamline financial workflows with intelligent automation

AI Training & Advisory

We don't just build — we teach. Your team learns to leverage AI confidently and independently.

Hands-On AI Workshops — Interactive sessions that teach your team how to use AI tools effectively in their daily work
AI Strategy Consulting — Identify the right AI opportunities for your business and build a practical adoption roadmap
Prompt Engineering & Best Practices — Train your team to get reliable, high-quality results from AI tools like ChatGPT, Copilot, and more
Ongoing Advisory Retainer — A trusted advisor on call as your team experiments, scales, and evolves their AI capabilities

How We Work

A proven, low-risk approach — you see value before making a big commitment.

Discovery & Assessment

We audit your current workflows, map your customer journey, identify the highest-ROI automation opportunities, and deliver a prioritized roadmap with projected savings.

1–2 weeks

Implementation

We design, build, and deploy your AI solution — integrated with the tools you already use (CRM, helpdesk, phone system, ERP).

4–8 weeks

Optimization & Support

We monitor performance against KPIs, train your team, and continuously improve the system as your business evolves.

Ongoing

Every engagement starts with Discovery — a fixed-price assessment that gives you a clear picture of what's possible and what it's worth before you commit further.

Typical target ranges

What good AI looks like

We establish concrete KPIs at the start of every engagement. You'll know what you're getting — and you'll be able to prove it.

40–60%

Faster customer response times

20–35%

Reduction in support operating costs

10–15 hrs

Reclaimed weekly from manual tasks

24/7

Customer availability without added headcount

Benchmarks reflect outcomes observed across comparable contact-center and process-automation AI deployments (Gartner, McKinsey Global AI Survey) and engagements I've led at enterprise scale. Your specific targets are set during Discovery — we only commit to numbers we can prove.